top of page



These terms and conditions (together with the documents referred to in it) set out the terms and conditions for your use of our website at ("our site"), whether as a guest or as someone who has registered to use our services. Use of our site includes accessing, browsing, or registering to use our site and the services we provide including the online forum.


Please read these terms and conditions carefully before you start to use our site, as these apply to your use of our site. We recommend that you print out a copy of this for future reference.

By using our site, you confirm that you accept these terms and conditions and that you agree to comply with them.


If you do not agree to these terms and conditions, you must not use our site.

Other applicable terms

These terms and conditions refer to the following additional items, which also apply to your use of our site and are hereby deemed incorporated in these terms and conditions. In the event of any conflict between these terms and conditions and anything contained elsewhere in the site, these terms and conditions take precedence:

Our Privacy Policy: which sets out the terms on which we process any personal data we collect from you, and/or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.


Our Acceptable Use Policy: which sets out the basic rules we maintain for users of our site especially around the interactive elements of our site.


Our Cookies Policy: which sets out information about the cookies on our site.

If you complete your profile and wish to place any material on the forum, these are subject to the Acceptable Use Policy.  

Information about us

PAAW House Limited ("We"). We are a private limited company registered in England and Wales under company number 11532360 with our registered office at 130 Shaftesbury Avenue, 2nd Floor, London W1D 5EU.  


We are an online community or pets and their owner, offering a platform to campaign for legalisation to recognise the importance of emotional support and companion animals and to make responsible pet ownership a human right. Our PetsNet forum aims to create a powerful online community driven resource offering a safe place to chat, meet other members, share information with discussion boards, advice and tips on everything pet related.  Our site features qualified, innovative and ethical pet services in the UK as well as local brands that share our ethos and pet friendly bars, restaurants and cafes.


Changes to these terms

We may revise these terms and conditions at any time by amending this page. Where appropriate and possible, we shall endeavour to notify visitors to our site that the terms and conditions have been revised, but cannot undertake to do so each time.  

Please check this page from time to time to be aware of any changes we make, as they are binding on you with immediate effect.

Changes to our site

We may update our site from time to time and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Accessing our site

Our site is made available free of charge (other than to our subscriber membership section for which subscribing members pay a fee), but to access the forum you will need to have registered and completed your profile. If you subscribed to the subscriber membership section payment for the subscription will be collected through our payment serviced provider; their terms and conditions apply to all such payments and can be accessed on the payment page.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms and conditions and all other applicable terms on the site, and that they comply with them.

Our site is primarily directed at pet owners in the United Kingdom although.  if you are outside the United Kingdom there is nothing to stop you visiting our site. We and our site comply with all applicable legislation in the United Kingdom. If you are accessing this site from outside the United Kingdom and/or wish to place an advert on this site for pet services outside the United Kingdom, please contact us to discuss that; it is up to you to ensure that such access/advert is fully compliant with the laws applicable to where you are based and/or from where you are accessing the site; we take no responsibility to ensure that any such adverts are compliant with any laws, regulations, or codes operating outside the United Kingdom.


Your account and password

If you choose, or you are provided with, a password or any other piece of information as part of our security procedures, you must treat such information as confidential and must not disclose it to any third party.

We have the right to disable any e-mail, account or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms and conditions and shall have no liability to you for any refund of payments already made to us.

If you know or suspect that anyone other than you knows your password, you must promptly notify us at

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged in any use you make of such content.

You must not use any part of the content on our site for commercial purposes without first obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms and conditions, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on information

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to ensure that the content on our site is useful and appropriate and to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is correct, accurate, complete or up-to-date.

Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by the laws of England and Wales.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user of our site for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site;

  • any pet services you may use which are advertised or recommended on our site;

  • use of or reliance on any content displayed on our site.


If you are supplier of pet services, charity or other professional user, please note that in particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;

  • business interruption;

  • loss of anticipated savings;

  • loss of business opportunity, goodwill or reputation; or

  • any indirect or consequential loss or damage.


We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programmes, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

You are advised to check carefully the terms and conditions of any pet services you may engage through our site; we have no liability in respect of such services that may be advertised or promoted on our site from time to time.

Notwithstanding all of the above, if we are found by a duly constituted court of law or regulatory body to be liable to any users of our site who have paid to advertise, such liability shall not exceed the fees paid for placing such an advert during the time that we are found to be liable to such users.  

Uploading content to our site

Whenever you make use of a feature that allows you to upload content to our site, for instance in our PetNets forum, or to make contact with other users of our site,  you must comply with these terms and conditions and the content standards as set out in our Acceptable Use Policy:


You warrant that any such contribution will comply with those standards, and you will be liable to us and agree to indemnify us fully for any breach of that warranty.


Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you licence to us are described in the next paragraph (Rights you licence).


We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy or other infringement of their rights.


We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.


We have the right to reject and/or remove any posting you make on our site without notice to you, if, in our sole opinion, your post does not comply with these terms and conditions or content standards set out in our Acceptable Use Policy:


The views expressed by other users on our site do not represent our views or values.

Rights you licence

When you upload or post content to our site, you grant us an unlimited, irrevocable, non-exclusive worldwide, royalty-free licence in perpetuity, or for so long as any rights remain in such content, to display such content on our site and to make use of such content also in publicity and marketing material for PAAW House without restriction. Usually this will be without specific reference to you by name, but where we want to attribute the content to the person who posted it we shall endeavour to contact them to clear that with them.


We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to our site

You may link to pages on our site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy:


If you wish to make any use of content on our site other than that set out above, please contact


Third party links and resources in our site and editorial independence


Our site contains links to third party’s sites and resources provided by third parties, for instance service providers offering relevant services; these links are provided for your information only and we have no control over the contents of those sites or resources. While we may accept adverts and/or promotions from third parties from whom we may benefit if any products and/or services they advertise or promote are taken up, this does and will not influence any of our editorial content.   


Applicable law


These terms and conditions and everything related to our site and its operations are governed by the laws of England and Wales and  the courts of England and Wales will have exclusive jurisdiction over any disputes or other legal issues arising hereunder.


Trade marks


PAAW House is a trademark owned by PAAW House Limited.


Contact us


To contact us, please contact our Client and Member Support Team by email at

Thank you for visiting our site.

Last Updated: 16th December 2021

bottom of page